Terms & Conditions

 

Payment

Payment can be made by a valid credit or debt card and is cleared online with Shopify Payments, using a secure server, or your can use your Paypal account. Shopify Payments is a secure server and a PCI DSS Level 1 service provider.

Alternatively you can place an order over the phone. Please call 0844 351 0222 we accept Delta, Visa, Visa Debit, MasterCard, Switch and Solo. Please have your card details available.We process your card details directly onto the Shopify system and bank details are never stored are saved by PacaPod Ltd.

We reserve the right to refuse any credit card transactions.

Privacy

We respect the sensitivity of your personal information and will not share or sell your personal information to other parties. In order to process your order, we will require your name, email address, delivery address, and a contact telephone number. We keep a record of this information, which is stored within our website platform Shopify plus and Cin7 (PCI DSS Level 1 service provider). We will also keep records of any emails you send to us.

We do this to operate and improve the service we offer you. Your details will only be used to contact you regarding your order and your telephone number is used by the delivery courier to update you on the progress of your order. If you choose to opt in to email marketing, we will contact you from time to time to advise you of new products, special offers or relevant news and giveaways we think you'll love. We will never pass on this information to a third party for marketing purposes.

If you would rather not receive this information, please do not opt in to our email marketing and newsletter sign up, once signed up you can unsubscribe at any time.

 

Credit Card Security

Your card details are handled by our payment processing agent, Shopify Payments. They are a secure server and a PCI DSS Level 1 service provider and will not be accessed by any unauthorised person or company.

 

Price Promise

Should you find a PacaPod selling through one of our approved UK stockists that is lower than the RRP on our website, we will lower the price to match it for you. This does not include any offers or voucher codes and excludes online only stores.

More info

How do I claim a price promise?

If you email us at sales@pacapod.com will then investigate this and inform you as soon as possible. You will need to send details of:

-       The model / colour

-       Our price

-       Competitor price

-       Where you saw this advertised i.e online / shop

-       If in a shop the name of the retailer

-       If online the website

-       A photograph, screenshot or website link of the product in stock to validate the claim

-       Your name, telephone number and email address

-       We will email you to confirm and the info to process your order

We cannot backdate a claim, your claim needs to be raised prior to purchase.

We price match internet prices of companies that have UK high street shops as well as online websites, however we do not not price match internet only websites such as amazon or ebay.

Please note we can only price match online websites and stores within the UK in £GBP

FAQs

If you’ve found the product cheaper at another retailer but they charge for delivery. Will you still offer the price promise?

Yes, we will price match in this situation, however we ask that the competitor is able to deliver in equivalent timescales to us, and we'll take delivery charges into account when comparing prices.

I've found a product cheaper at another retailer but they're out of stock. Will you still offer the price promise?

The retailer has to actually have the product in stock (rather than available only to order) for us to match the price. For products that we deliver, we ask that the competitor is able to deliver in equivalent timescales to us.

 

General Information

Every care has been taken to ensure that the descriptions and specifications of our products are correct, but slight variations in the goods may occur. Variations in actual colours may vary depending upon your monitor when viewing the Site, we cannot guarantee that your monitor’s display of any colour will be accurate.

There is a chance that product features could differ from descriptions and images slightly in terms of features or colour of included pods.

PacaPod Ltd registered in England. Company No. 4828283. Our registered office is The Cabin, willowdale, Georgeham, EX331JZ, UK.

PacaPod’s total liability for any claim how so ever arising shall not exceed the price of the goods supplied by PacaPod to the customer. PacaPod shall not be liable for any customer loss whether this arises from a breach of duty in contract or in any other way. PacaPod cannot accept any liability for a failure to comply with specific instructions stated on this website or product. This statement does not affect customer’s statutory rights.

 

Newsletters

If the occasional PacaPod newsletter drops into your inbox then it is because you have either signed up for our newsletters on our website, opted in for news and offers while making a purchase on our website, or opted in to receive our emails on a third party website. You can unsubscribe from our newsletters at any time by clicking on the link at the bottom of any of our newsletter emails.

 

Promotions

From time to time we offer promotions on our bags, the offer is only valid until the stated end date and cannot be claimed after this date. 

Competition terms and conditions

PacaPod Ltd reserve the right to cancel or amend all or any part of the Competition and/or the Terms without notice for any event that is outside of PacaPod Ltd's reasonable control.
Any changes to the Rules, or cancellation of the Competition, will be posted on the PacaPod website (www.pacapod.com) It is the responsibility of entrants to keep themselves informed as to any changes to the Rules.

ELIGIBILITY
The Competition is free of charge and without purchase necessary.
The Competition is open to anyone, in the UK and US, who is:
over the age of 16 (if under 18, you must have your parent or guardian’s permission)
legally permitted to use the Internet and social networks legally permitted to enter competitions or sweepstakes, within their jurisdiction legally permitted to receive, own and use an electronic communications device as a prize are not operating as part of an organised group or syndicate not a current employee or family member of PacaPod, their agencies, or anyone directly connected with the creation and administration of this competition.

ENTRIES AND DRAWING
Entries may only be made through the specified competition entry website page
Proof of making such entry is not proof of the successful receipt of your entry.
Attempting to use any other method to communicate entries or bypass the good working order of the site (for example, by using scripts or syndicated entry) will be rejected and any further necessary legal action taken. We may also require further evidence of your entry being independent if we receive multiple entries from a single IP address.
By entering the Competition, you hereby warrant that all information submitted by you in your Entry is true, accurate and complete in every respect. PacaPod Ltd reserves the right to verify any information contained in your entry and/or your eligibility to enter the Competition.
The winner will be randomly selected from all valid entries using a true random number method.

JUDGE’S DECISIONS AND CHOICE OF LAW
In the event of any dispute regarding the Rules, the conduct or results of the Competition, or any other matter relating to a Competition, the decision of PacaPod shall be final and unchallengeable and no correspondence or discussion shall be entered into, comment issued, or reason given in respect of any decision made by PacaPod.
The Courts of England shall have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection with the Rules or their subject matter, existence, negotiation, validity, termination or enforceability (including non-contractual disputes or claims).
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter (including the Competition), existence, negotiation, validity, termination or enforceability (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

DISQUALIFICATION
PacaPod reserve the right in its absolute discretion to disqualify any entrant if it has reasonable grounds to believe that an entrant has breached any of the Terms and Conditions, any applicable law (including copyright law), has attempted to interfere with the workings of the site or the competition, or has infringed the intellectual property of any other person.
Entrants acknowledge and agree that any failure to comply with the Terms could lead to PacaPod disqualifying that person, without  giving any reason for such disqualification or granting any opportunity for challenge.
In the event that a Prize-winner is disqualified from the Competition, PacaPod reserves the right to select an alternative Prize-winner in the same manner as the original Prize-winner.

PRIZES AND PRIZE WINNERS
Should we elect to supply the Prizes from the United Kingdom, the Prizewinner will be required to pay any applicable customs charges locally.
Prizewinners will be notified by the email/Facebook account given when entering the competition. Therefore, such details must be valid. In the event that any Prize Notification is returned as undeliverable or any Prize-winner fails to validly reply to a Prize Notification within 5 days, PacaPod Ltd reserves the right to disqualify the Prize-winner and select an alternative Prize-winner in accordance with rules above.
PacaPod Ltd reserves the right to set amend the criteria used to judge Entries. Prizes are non-transferable and there is no cash alternative. In the event of a prize being unavailable for any reason, including local supply of the prizes, PacaPod Ltd reserve the right to substitute prizes of equal or greater value at any time.
Prizes must be accepted in the manner set out in the Prize Notification. No substitutes or cash equivalents are available.

LIABILITY
PacaPod Ltd accepts no responsibility for any damage, loss, injury (other than our liability for personal injury or death as a result of our negligence) or disappointment of any kind suffered by any entrant in entering the Competition, including as a result of any entrant winning or not winning any prize.
PacaPod Ltd accepts no responsibility for Entries lost, damaged or delayed in the post, or due to computer error in transit. Entries made online using methods generated by a script, macro or the use of automated devices will be void.

INTELLECTUAL PROPERTY AND DATA PROTECTION
You agree that PacaPod (and any third party authorised by PacaPod) may use your Entry (whether or not it wins the Competition) for any promotional purpose (for example, placing it on the PacaPod website or on any poster, leaflet or other advertising media).
PacaPod Ltd will use any personal information that you provide with your Entry for the purposes of the Competition and, where you have given your consent, for marketing purposes including the distribution of regular email updates or newsletters. Any personal information relating to entrants will be used solely by us in accordance with applicable data protection legislation.
All Prize-winners unconditionally agree (as a condition of accepting any prize) to: (a) the use of their name, one or more photographs of themselves and disclosure of their county of residence (if such Prize-winner is resident within the UK) or country of residence (if such Prize-winner is resident outside the UK); and (b) co-operate with or participate in any other reasonable post-Competition publicity.

PRINTED COPIES
A copy of these Rules may be obtained by sending a stamped addressed envelope to: PacaPod Limited, The Cabin, Willowdale, Georgeham, EX331JZ, UK.

 

Leather Care

Due to the implicit characteristics of natural leather, slight imperfections and colour variations may occasionally appear. This is normal and should not be mistaken for a defect, it simply enhances the beauty and individuality of the leather.

 

Our Cookie Policy

In order to use the online shopping and personalisation features of our website your computer (or other device such as a tablet or mobile phone) needs to accept cookies.

Cookies allow us to recognise you automatically whenever you visit our site so that we can personalise your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of some features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations.

Our cookies do not store personal information such as your address, phone number or payment details. We strongly encourage you to configure your web browser to accept cookies from our website. If you want to block or delete cookies from our website you can use your browser settings to do this (covered in the Help menus of your brower).

This is a list of the main cookies we use and their purpose.

 

Name	Purpose
Google Analytics	Google Analytics. These cookies are used to collect information about how visitors use our site. The information is used to help us improve the website and shopping experience. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
HotJar	This pixel helps us analyse visitor onsite behaviour so that we can improve user experience.
nitrogento_cache_fullpage, nitrogento_last_store	These cookies help to increase the speed at which you see web pages from our site. We continually are working to make our site easier to use, and a fast page load time is animportant factor in improving the customer experience.
Facebook pixel	This is used as an analytics tool to allow us to measure the effectiveness of our advertising by understanding the actions visitors take on our website. Pixel data is used to: Make sure  ads are being shown to the right people. and Retargeting visitors on Facebook with ad content that is relevant to them.

 

Flash cookies: We display video on our website using Adobe Flash Player, which uses Flash cookies to help improve your viewing experience. Flash cookies are not managed in the same way as other cookies by your browser. If you want to block or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Note that if you disable Flash cookies you'll be unable to access video content on our site

 

Share tools: If you share content with friends through social networks such as Facebook and Twitter, you could be sent cookies from these websites. We don't control the setting of these cookies, so you should heck those third-party websites for more information about their cookies and what you need to do to manage them.

 

For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies

 

Miscellaneous

Links: Within the PacaPod website, links may have been made to third party websites.  These links are offered merely for ease of accessibility.  Should these links be followed, it is at the risk of the user of the PacaPod website and the user will also leave the PacaPod website.  PacaPod has not carried out a thorough review of these third party websites and cannot take responsibility for nor take control of the content or accessibility of any third party websites.  PacaPod, therefore, does not claim to represent nor endorse any material found within the third party sites nor any results that may be a consequence of using them.

Under these terms and conditions it is not possible to re-assign, sub-license nor transfer your rights by any other means.